Arabicattire Processing & Shipping updates due to COVID-19 outbreak

Service Delays and Regulatory Updates

We recognize the trust you place in us when we deliver to your doorstep, shipping dock or place of business.

All courier companies including USPS, FedEx, UPS, DHL, ePacket, etc. are playing a crucial role in keeping commerce moving and delivering critical relief during the COVID-19 crisis. We are still delivering to and within impacted areas as local conditions and restrictions allow and adhering to all regulations and guidelines from government authorities related to containment of the virus.

The Processing in Red alert / Quarantine zone are suspended considering the public safety till further notice. Also, all courier companies are also facing increased demand despite the reduced capacity available in the global market due to the flight cancellations by passenger and cargo airlines

We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers. Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID19 situation.

Temporary suspension of Money-Back Guarantee

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service.

As a result, Money-back guarantee (MBG) has been temporary suspended for all service till further notice.

Temporary signature suspension for delivery

For the safety and well-being of our couriers and customers, signature guidelines are temporarily adjusted for all shipments within APAC with some exceptions.

In efforts to minimize physical interactions, our couriers will now only seek verbal confirmation of delivery for most shipments. This means that your recipients may not be asked to sign for most deliveries, until further notice.

 

How we’re responding to COVID-19

Our first priority has always been the health and safety of our team members, customers, and communities. So we’re taking every step to protect you and our team members while continuing to deliver the best service and experience. And we’re trying our best than ever to making sure that you get the items you need.

We truly appreciate your kind support during this tough time...

Stay Safe!

 

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